Every I.T. leader is pursuing faster, more effective production in the department. After all, it affects company activities and stifles creativity when I.T. performs poorly. A poorly managed week I.T. department often restricts an organisation’s capacity to meet evolving customer demands, increases the time needed for new products and services to be produced and launched, and …
In this briefing paper, we look at the I.T Service Management (ITSM) Framework, the activities involved in designing, delivering, supporting and managing the lifecycle of I.T. services. As digital technology flourishes and the request placed on I.T increase, the demand for I.T service management has become an essential business service. Unlike other I.T frameworks that …
In this briefing paper, we look at digital marketing, the tools and strategy to leverage digital channels and social media, to connect with current and prospective customers. Digital marketing is an innovation transforming traditional marketing techniques to a reach broad online audience, lower marketing costs, build brand awareness, and solicit a direct interactive dialogue with …
In this briefing paper, we look at Microsoft’s productivity and collaboration suite MS 365 that brings together best-in-class applications, with secure cloud services and storage. Mobile & web-based versions of MS Office Application. Email & Calendaring. Storage & File Sharing. Teamwork & Collaboration. Security & Data Protection. From April 2020, Microsoft (MS) 365 will replace …
Digital transformation is a foundational change in how an organisation delivers value to its customers, and, is a marks a radical rethinking of how an organisation uses technology, people and processes. To stay competitive and keep pace with digital innovation, disruption and rapid technological change mean more than just upgrading IT systems. It’s about developing …